Terms of Service

Updated: September 9, 2025

These Terms of Service (“Terms”) are a legally binding agreement between you (“Client,” “you,” or “your”) and StoryVid LLC (“StoryVid,” “we,” “us,” or “our”).

These Terms govern your access to and use of:

These Terms also apply to your purchase or use of any services provided by StoryVid, including but not limited to:

  • Video production services
  • Creative and branding services
  • Digital marketing and advertising services
  • Media buying, campaign management, and strategy

If you have entered into a separate written agreement with StoryVid (including a Production Agreement or Statement of Work (SOW)), that agreement will control in the event of a conflict with these Terms.

By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree, you may not use the Services.

Contact Information:
Legal: notices@storyvid.com
Support: support@storyvid.com
Billing: billing@storyvid.com

1. Eligibility

You must be at least 18 years old and have authority to enter into this agreement.

If acting on behalf of a company, you represent you have authority to bind that entity.

2. Order of Precedence

If you enter into a separate written agreement (e.g., SOW, Production Agreement), that agreement will control in the event of conflict with these Terms.

3. Services

3.1 Scope of Services

StoryVid provides:

  • Video production and post-production
  • Creative and branding services
  • Digital marketing and advertising services
  • Paid media campaigns (CTV, social, digital platforms)
  • Media buying, targeting, and campaign strategy
  • Analytics, reporting, and optimization

3.2 Third-Party Platforms

Services may rely on third-party platforms (e.g., Google, Meta, LinkedIn, CTV providers).

We are not responsible for:

  • Platform outages
  • Policy changes
  • Account suspensions or bans
  • Changes in performance or pricing

4. Accounts & Security

You are responsible for:

  • Maintaining account security
  • All activity under your account
  • Providing accurate information

We may suspend access for violations or security concerns.

5. Orders, Fees & Payments

5.1 Quotes

Quotes expire after 30 days unless otherwise stated.

5.2 Payment Terms

Unless otherwise agreed:

  • 50% deposit required to begin
  • 50% due upon delivery

5.3 Late Payments

Late payments may incur:

  • 1.5% monthly interest
  • Collection costs and legal fees

5.4 Suspension of Services

We may pause work and withhold deliverables until payment is complete.

5.5 Marketing & Advertising Spend

Advertising budgets are separate from service fees.

You are responsible for:

  • All ad spend
  • Platform fees
  • Third-party costs

We do not guarantee pricing or performance.

6. Media Buying Authorization

You authorize StoryVid to:

  • Access advertising accounts
  • Create, manage, and optimize campaigns
  • Allocate advertising budgets based on agreed strategy

6.1 Budget Responsibility

You remain fully responsible for:

  • All advertising spend
  • Charges incurred through ad platforms
  • Payment methods associated with campaigns

6.2 No Financial Liability

StoryVid is not liable for:

  • Overspend caused by platform behavior
  • Algorithmic delivery fluctuations
  • Third-party billing errors

7. Scope, Revisions & Client Responsibilities

7.1 Scope Control

Work is limited to agreed Deliverables.

Out-of-scope work is billable.

7.2 Revisions

Unless otherwise stated:

  • Two (2) revision rounds included
  • Additional revisions billed

7.3 Client Responsibilities

You must:

  • Provide timely feedback (typically within 48 hours)
  • Supply accurate materials
  • Ensure legal compliance of content

8. Creative Approval & Liability Shift

8.1 Approval Responsibility

You are responsible for reviewing and approving all deliverables, including:

  • Scripts
  • Visuals
  • Messaging
  • Advertising content

8.2 Liability Shift

Once approved, you assume full responsibility for:

  • Legal compliance
  • Claims and representations
  • Regulatory disclosures

StoryVid is not liable for any issues arising from approved content.

9. Production & Marketing Terms

9.1 Filming & Personal Data

Production may include capturing identifiable individuals.

You are responsible for obtaining all necessary releases and permissions.

9.2 Marketing Risk Disclaimer

Marketing results are not guaranteed.

We are not responsible for:

  • Campaign performance
  • ROI
  • Audience behavior

9.3 Platform Dependency

We are not liable for:

  • Account bans or restrictions
  • Policy changes
  • Platform errors

10. Client Delays & Campaign Impact

10.1 Client Delays

Delays caused by you may result in:

  • Missed deadlines
  • Increased costs
  • Reduced campaign effectiveness

10.2 No Liability for Performance Impact

StoryVid is not responsible for performance issues caused by:

  • Late approvals
  • Delayed materials
  • Incomplete information

11. Performance Benchmark Disclaimer

Any projections, estimates, or benchmarks provided are:

  • Informational only
  • Not guarantees

Actual results may vary due to factors outside our control.

12. Delivery, Acceptance & Storage

Deliverables are accepted when:

  • Approved
  • Used publicly
  • Paid in full
  • Or not rejected within 10 days

We do not guarantee storage beyond 60 days.

13. Intellectual Property

13.1 Ownership

Upon full payment:

  • You own final Deliverables

We retain:

  • Working files
  • Internal systems and methodologies

13.2 Restrictions

You may not resell or redistribute Deliverables without permission.

13.3 Portfolio Rights

We may use Deliverables for marketing and portfolio purposes.

14. Third-Party Materials

Third-party assets are subject to their own licenses.

15. Confidentiality

Both parties agree to protect confidential information for 3 years after termination.

16. Privacy

Use of Services is governed by our Privacy Policy:
https://www.storyvid.com/privacy-policy

17. SMS Communications

17.1 Use Cases

  • Project updates
  • Appointment reminders
  • Communication
  • Marketing messages (if applicable)

17.2 Consent

By submitting your phone number, you consent to receive SMS messages.

  • Message frequency varies
  • Message & data rates may apply
  • Consent is not a condition of purchase

17.3 Opt-Out

Reply STOP to unsubscribe.

17.4 Support

support@storyvid.com
+1 (859) 710-5047

17.5 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

17.6 Eligibility

You must be 18+ to opt in.

18. Acceptable Use

You may not:

  • Violate laws
  • Interfere with Services
  • Attempt unauthorized access
  • Scrape or reverse engineer

19. Warranties & Disclaimers

Services are provided “as is.”

We do not guarantee:

  • Business outcomes
  • Revenue
  • Performance

20. Limitation of Liability

Liability is limited to amounts paid in the past 12 months.

No indirect or consequential damages.

21. Indemnification

You agree to indemnify StoryVid against claims arising from:

  • Your materials
  • Your use of Services
  • Your violations of law

22. Force Majeure

We are not liable for events beyond our control.

23. Termination

We may suspend or terminate Services for:

  • Nonpayment
  • Violations
  • Legal reasons

24. Governing Law

These Terms are governed by Kentucky law.

Disputes will be resolved in Fayette County, KY.

25. Changes to Terms

We may update these Terms at any time.

Continued use constitutes acceptance.

26. Contact

StoryVid LLC
2520 Regency Rd #120
Lexington, KY 40503

notices@storyvid.com
support@storyvid.com
billing@storyvid.com