Terms of Service

StoryVid LLC ("StoryVid," "we," "us," or "our") is a limited liability company with its principal offices at 212 N. 2nd Street, STE 100, Richmond, KY 40475, USA. These Terms govern your access to and use of storyvid.com, our client portal, and related online services (collectively, the “Services”).

If you have questions, contact us at:

notices@storyvid.com (legal)
support@storyvid.com (general)
billing@storyvid.com (billing)

If you have a signed Production Agreement or Statement of Work (SOW), that agreement will control in the event of a conflict with these Terms.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and authorized to act on behalf of your business. By using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

2. Account and Security

You are responsible for safeguarding your login credentials and for all activity under your account. Provide accurate information and update it as needed. If you suspect unauthorized access, notify us immediately. We may suspend or restrict accounts to protect our systems and users.

3. Definitions

Deliverables include final, approved outputs such as commercials, social ads, explainers, and master files.
Working Files include raw footage, project files, audio stems, and interim renders.
Pre-Production, Production, and Post-Production refer to the phases of work defined in your SOW and cover everything from creative development to final finishing.

4. Orders, Payments, and Invoicing

Unless stated otherwise in your signed SOW, a 50% non-refundable deposit is required at project start, with the remaining 50% due upon delivery. Late payments may incur a 1.5% monthly fee (or the maximum allowed by law). We may pause work or withhold Deliverables until payment clears.

Client is responsible for all applicable taxes, third-party fees (e.g., music, talent, stock), permits, and union costs unless explicitly included. Payment constitutes acceptance of these Terms.

5. Approvals, Scope, and Revisions

You agree to provide timely feedback and approvals (typically within 48 hours). Each asset includes up to two (2) rounds of revisions unless otherwise stated. Out-of-scope requests may require a change order or will be billed at $150/hour.

Major re-concepts, re-writes, or added deliverables may affect project timelines and costs. Platform compliance (e.g., captions, loudness, formatting) is included only if specified in the SOW.

6. Scheduling, Cancellations, and Postponements

Confirmed shoot dates are subject to availability. Client-initiated cancellations or postponements within 48 hours of a scheduled shoot may result in a 20% cancellation fee. Deposits are non-refundable.

Rescheduling may require additional fees or rebooking costs.

7. Ownership and Usage Rights

Upon full payment, ownership of the final Deliverables transfers to the Client for internal use and direct marketing. Deliverables may not be sublicensed, resold, or used for third-party commercial purposes without written permission.

Working Files remain the property of StoryVid unless otherwise licensed. Raw assets are not guaranteed to be stored beyond 60 days after final handoff unless agreed in writing.

We retain a perpetual, royalty-free license to use Deliverables in our portfolio, website, social media, sales materials, and award submissions after public release.

8. Third-Party Rights and Responsibilities

We secure talent and location releases only for personnel we hire. You are responsible for obtaining releases for your employees, customers, or collaborators.

Licenses for music, fonts, or stock media are included only if specified in your SOW. Additional usage (e.g., TV, CTV, paid media) may require extra fees.

You represent that you have the rights to all materials you provide, including logos, datasets, and brand assets, and will indemnify StoryVid for any related claims.

9. Acceptable Use

You agree not to misuse the Services. Prohibited behavior includes:

• Unauthorized access or interference
• Scraping or harvesting content at scale
• Uploading malicious code
• Reverse engineering or cloning
• Using the platform to build competing products or datasets

We may suspend or restrict access if these Terms are violated.

10. Confidentiality

Each party may receive the other's confidential information during the course of a project. This information must be protected and only used for the purposes of the engagement.

Confidentiality obligations survive for three (3) years after project termination, except where otherwise agreed.

11. Warranties and Disclaimers

We warrant that our services will be provided in a professional, workmanlike manner consistent with industry standards.

Except for the above, the Services are provided “as is” and “as available,” with no warranties of any kind, express or implied. We do not guarantee specific business results (e.g., views, conversions, revenue).

12. Indemnification

Each party agrees to defend and indemnify the other against third-party claims arising from:

• Breach of these Terms
• Negligence or misconduct
• For Clients: materials you supply
• For StoryVid: Deliverables that infringe U.S. IP rights when used as authorized

13. Limitation of Liability

To the fullest extent permitted by law:

• Neither party is liable for indirect or consequential damages (including lost profits)
• Each party’s total liability is limited to the total amount paid by the Client to StoryVid for the project during the 12 months before the claim

14. Copyright and DMCA

To report alleged copyright infringement, email copyright@storyvid.com with:

• Your contact information
• A description of the copyrighted work
• The URL of the infringing material
• A good-faith belief that the use is unauthorized
• A statement under penalty of perjury confirming your authority

We may remove infringing content and suspend repeat violators.

15. Force Majeure

Neither party is liable for delays or failure to perform caused by events beyond their control, including:

• Natural disasters
• Government restrictions
• Labor disputes
• Utility failures
• Pandemics
• Third-party platform outages

If these events last more than 30 days, either party may terminate the affected order.

16. Compliance and Legal Requirements

You agree to comply with applicable U.S. export laws, OFAC sanctions, and anti-bribery regulations, including the FCPA and UK Bribery Act. The Services may not be used in any jurisdiction where they are restricted by law.

17. Updates to These Terms

We may update these Terms at any time. If we do, we’ll update the “Last Updated” date and notify users if required by law. Continued use of the Services after the changes take effect means you accept the updated Terms.

18. Dispute Resolution and Governing Law

We aim to resolve disputes through good-faith negotiation, followed by non-binding mediation in Fayette County, Kentucky. If unresolved, disputes will be submitted to the state or federal courts located in Fayette County, KY.

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law rules.

19. Termination and Suspension

We may suspend or terminate access to the Services to protect the platform or in response to violations of these Terms. You may stop using the Services at any time.

Sections that naturally survive termination, such as confidentiality, ownership, payments, indemnity, and limitations, will remain in effect.

20. Miscellaneous

• Order of Precedence: Your signed SOW or Production Agreement prevails over these Terms for project-specific issues.
• Assignment: You may not assign rights under these Terms without our written consent. We may assign our rights in the event of a merger, acquisition, or asset sale.
• Severability & Waiver: If any part of these Terms is unenforceable, the rest remains valid. A delay or failure to enforce any provision does not waive it.
• Entire Agreement: These Terms, along with your SOW and our Privacy Policy, form the complete agreement for your use of the Services.