Terms of Service

These Terms of Service (“Terms”) are a legally binding agreement between you (“Client,” “you,” “your”) and StoryVid LLC (“StoryVid,” “we,” “us,” “our”). These Terms govern your access to and use of www.storyvid.com, any StoryVid client portal, file delivery pages, review tools, payment pages, forms, and related online services that link to these Terms (collectively, the “Services”), and, where applicable, your purchase of professional video production and related creative services (“Production Services”).

If you have questions, contact us at:

notices@storyvid.com (legal)
support@storyvid.com (general)
billing@storyvid.com (billing)

If you have a signed Production Agreement or Statement of Work (SOW), that agreement will control in the event of a conflict with these Terms.

1. ELIGIBILITY AND AUTHORITY

You must be at least 18 years old (or the age of majority where you live) and have authority to bind the business or organization you represent. If you accept these Terms on behalf of an entity, you represent you have authority to do so.

2. DEFINITIONS

• “Deliverables” means the final, approved outputs listed in an Order Document (for example: master videos, exports in specified aspect ratios, cutdowns, caption files when included, thumbnails when included).
• “Working Files” means all non-final materials and production assets, including raw footage, project files, timelines, compositions, editable design files, source audio, stems, proxies, renders not designated as final, and internal templates.
• “Client Materials” means anything you provide or make available to StoryVid, including brand assets, logos, fonts, photos, footage, copy, product claims, scripts, datasets, access credentials, and instructions.
• “Third-Party Materials” means stock footage, stock music, fonts, plugins, templates, platform tools, generative AI outputs, and any third-party content or services used in production.
• “Public Release” means the first time the Deliverables are published by you or with your authorization in any public-facing context.

3. ACCOUNT REGISTRATION, PORTAL ACCESS, AND SECURITY

3.1 Account Responsibility. You are responsible for all activity conducted through your account, including actions taken by your employees, contractors, and collaborators you authorize.

3.2 Credential Security. Keep login credentials confidential. Notify us immediately at notices@storyvid.com of suspected unauthorized access.

3.3 Access Controls. We may suspend, restrict, or terminate access to protect the Services, other users, or our rights, including for suspected fraud, security threats, or Terms violations.

3.4 Accuracy. You agree to provide accurate information and keep it current.

4. SERVICES AVAILABILITY, CHANGES, AND SUPPORT

4.1 Availability. The Services may be interrupted due to maintenance, updates, outages, or third-party failures. Availability is not guaranteed.

4.2 Changes. We may modify, discontinue, or add features to the Services at any time.

4.3 Support. Support is provided on a commercially reasonable basis via support@storyvid.com unless an Order Document includes a support SLA.

5. ORDERS, FEES, PAYMENT TERMS, AND TAXES

5.1 Quotes and Orders. Pricing and scope are governed by an Order Document. Any quote expires on the date stated in the quote, or 30 days from issuance if not stated.

5.2 Deposits and Milestones. Unless your Order Document says otherwise, projects require a 50% non-refundable deposit to schedule and begin work, with the remaining 50% due upon delivery of Deliverables or as otherwise invoiced.

5.3 Late Payments. Overdue invoices may accrue interest at 1.5% per month (or the maximum permitted by law), plus reasonable collection costs and attorneys’ fees where allowed.

5.4 Stop-Work and Withholding. We may pause work, revoke portal access, and withhold Deliverables until all undisputed amounts are paid in full.

5.5 Disputed Amounts. You must notify billing@storyvid.com of any good-faith billing dispute within seven (7) days of invoice date, stating specific reasons. Undisputed amounts remain due on time.

5.6 Taxes. You are responsible for applicable sales, use, VAT, withholding, and similar taxes, excluding taxes on StoryVid’s income.

5.7 Third-Party Costs. Unless explicitly included, you are responsible for third-party costs such as permits, travel, shipping, talent, union fees, location fees, music licenses, stock assets, platform spend, and media buying.

6. SCOPE, CHANGE ORDERS, CLIENT RESPONSIBILITIES, AND REVISIONS

6.1 Scope Control. StoryVid will provide only the Deliverables and services described in the Order Document. Anything else is out of scope.

6.2 Change Orders. Out-of-scope work requires a written change order or will be billed at $150/hour (or the then-current rate stated in your Order Document).

6.3 Client Timelines. You agree to provide timely input, decisions, approvals, and access to materials. Unless otherwise stated, feedback is due within 48 hours of request. Delays caused by you extend deadlines and may increase cost.

6.4 Revision Rounds. Unless otherwise stated, each asset includes up to two (2) revision rounds. A revision round means one consolidated set of changes. Fragmented feedback may count as separate rounds.

6.5 What Counts as a Revision vs. Rework. Revisions include reasonable edits consistent with an approved script, storyboard, shot list, or rough cut direction. The following are not revisions and are billable change orders:

• Major re-concepts, re-writes, or new creative direction after approvals
• Adding deliverables, formats, languages, or versions not listed
• Reshoots not caused by StoryVid’s material breach
• Changes driven by inaccurate or incomplete Client Materials
• Platform compliance items (captions, loudness specs, clearances) unless included

6.6 Client Materials and Claims. You are responsible for substantiating product claims, legal compliance of copy, and any required disclaimers. StoryVid is not your legal or regulatory advisor.

7. SCHEDULING, SHOOTS, WEATHER, CANCELLATIONS, AND KILL FEES

7.1 Scheduling. Shoot dates are not reserved until deposit and written confirmation.

7.2 Client Cancellations or Postponements. If you cancel or postpone within 48 hours of a scheduled shoot, you agree to pay a cancellation fee of 20% of the project or shoot-day amount (or the specific fee in your Order Document), plus any non-refundable third-party costs already incurred. Deposits are non-refundable.

7.3 Kill Fee After Work Begins. If you terminate a project after work begins for reasons other than StoryVid’s uncured material breach, you owe:

• all fees for work performed to date (time and materials or prorated milestones), and
• all non-cancelable third-party costs, and
• any applicable kill fee stated in the Order Document.

7.4 Weather and Force Conditions. If conditions create safety risks or materially impair the shoot, StoryVid may reschedule. Costs for rescheduling and third-party rebooking are billable unless caused by StoryVid’s negligence.

7.5 On-Set Authority and Safety. StoryVid may stop work if conditions are unsafe, unlawful, or abusive. You must provide a safe filming environment and required permissions.

8. DELIVERY, ACCEPTANCE, AND ARCHIVING

8.1 Delivery Method. Deliverables are provided via portal download, file links, or other method we choose.

8.2 Acceptance. Deliverables are deemed accepted upon the earliest of: (a) written approval, (b) Public Release, (c) payment of the final invoice without written rejection, or (d) ten (10) days after delivery if no written rejection with specific reasons is received.

8.3 Archiving and Storage. StoryVid does not guarantee storage of Working Files or raw media beyond 60 days after final delivery unless an Order Document includes paid archiving. Retrieval after 60 days, if available, may incur fees.

8.4 No Guaranteed Recovery. Data loss is possible. You are responsible for downloading and backing up Deliverables promptly.

9. INTELLECTUAL PROPERTY, OWNERSHIP, AND LICENSES

9.1 Client Ownership of Final Deliverables (Upon Full Payment). Upon receipt of full payment of all amounts due, StoryVid assigns to you StoryVid’s rights in the final Deliverables described in the Order Document, excluding: (a) StoryVid’s pre-existing materials, tools, templates, and know-how, (b) Working Files unless explicitly transferred, and (c) Third-Party Materials subject to their license terms.

9.2 Permitted Use. Unless your Order Document grants broader rights, you may use Deliverables for your internal use and direct marketing of your business, products, or services.

9.3 Restrictions. You may not:

• resell, sublicense, or transfer Deliverables to third parties as standalone assets,
• use Deliverables to create a product for resale or licensing,
• use Deliverables for third-party commercial benefit, white-labeling, or stock marketplaces,
• without StoryVid’s prior written consent.

9.4 Working Files. Working Files remain StoryVid’s property. If you want Working Files, it must be explicitly stated in an Order Document and may require additional fees and third-party license approvals.

9.5 Portfolio License. You grant StoryVid a perpetual, worldwide, royalty-free license to display, reproduce, and distribute Deliverables and excerpts for StoryVid’s portfolio, website, social media, pitch materials, case studies, and award submissions after Public Release. If you require an embargo period, it must be in writing.

9.6 Client Materials License. You grant StoryVid a non-exclusive license to use Client Materials solely to perform the work and provide the Services. You represent you have all rights needed to grant this license.

9.7 Moral Rights Waiver (Where Permitted). To the extent allowed by law, you waive and agree not to assert moral rights in materials you provide for incorporation into Deliverables.

10. THIRD-PARTY MATERIALS, RELEASES, AND CLEARANCES

10.1 Third-Party Licenses. Third-Party Materials are governed by their own license terms. StoryVid does not grant rights it does not own.

10.2 Talent and Location Releases. StoryVid secures releases only for talent, crew, and locations StoryVid directly hires or contracts, and only to the extent stated in the Order Document. You are responsible for obtaining releases and permissions for your employees, customers, visitors, minors, trademarks, artworks, private property, and any third-party participants you involve.

10.3 Usage Expansion. Any expanded usage (broadcast TV, CTV, paid media, theatrical, national campaigns, extended terms, union upgrades) may require additional fees and clearances.

10.4 Client Responsibility for Claims and Compliance. You are responsible for ensuring that the content, claims, disclosures, and required legal language meet applicable laws (including advertising and endorsement rules).

11. CONFIDENTIALITY

11.1 Confidential Information. Each party may receive confidential or proprietary information. Confidential Information includes non-public business, pricing, strategies, materials, and technical information, whether marked or not, that should reasonably be understood as confidential.

11.2 Obligations. The receiving party will protect Confidential Information using reasonable care, use it only for the engagement, and restrict access to those who need to know and are bound by confidentiality obligations.

11.3 Exclusions. Confidential Information does not include information that is publicly available without breach, already known, independently developed, or lawfully received from a third party.

11.4 Compelled Disclosure. A party may disclose Confidential Information if required by law, subpoena, or court order, and will provide notice when legally permitted.

11.5 Term. Confidentiality obligations survive for three (3) years after termination, unless an Order Document states a different term.

12. ACCEPTABLE USE OF THE SERVICES

You agree not to misuse the Services. Prohibited conduct includes:

• unauthorized access, probing, scanning, or testing security
• interfering with the Services, including introducing malware or excessive load
• scraping, harvesting, or extracting data at scale
• reverse engineering, decompiling, or attempting to derive source code or underlying models
• using the Services to build competing products, datasets, or training corpora
• impersonation, fraud, or violating others’ rights
• We may investigate and take action, including suspension, termination, and referral to law enforcement.

13. USER CONTENT, FEEDBACK, AND SUBMISSIONS

13.1 Feedback. If you send ideas, suggestions, or feedback, you grant StoryVid a perpetual, irrevocable, worldwide, royalty-free right to use it without compensation or obligation, provided StoryVid does not disclose your Confidential Information.

13.2 No Obligation to Use. StoryVid is not obligated to use any submission.

14. PRIVACY AND DATA

14.1 Privacy Policy. Your use of the Services is governed by our Privacy Policy.

14.2 Data Handling. StoryVid may store and process data you provide to operate the Services and perform the engagement.

14.3 Client Backup Responsibility. You are responsible for maintaining backups of your data and Deliverables once delivered.

15. DMCA AND COPYRIGHT COMPLAINTS

If you believe content on the Services infringes your copyright, email legal@storyvid.com with:

• your contact information
• identification of the copyrighted work
• identification of the allegedly infringing material and its location (URL)
• a good-faith statement that the use is unauthorized
• a statement under penalty of perjury that your notice is accurate and you are authorized to act
• your physical or electronic signature
• We may remove content and suspend repeat infringers.

16. WARRANTIES AND DISCLAIMERS

16.1 Professional Services Warranty. StoryVid warrants that Production Services will be performed in a professional and workmanlike manner consistent with industry standards.

16.2 Disclaimer. Except for the limited warranty above, the Services and Deliverables are provided “as is” and “as available” to the fullest extent permitted by law, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

16.3 No Guaranteed Outcomes. StoryVid does not guarantee business results, platform performance, views, conversions, revenue, press, rankings, or award outcomes.

17. INDEMNIFICATION

17.1 By You. You agree to defend, indemnify, and hold harmless StoryVid and its members, managers, employees, contractors, and agents from third-party claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from or related to:

• Client Materials, instructions, claims, or approvals
• your breach of these Terms or an Order Document
• your failure to obtain releases, permissions, or licenses
• your misuse of the Services

17.2 By StoryVid. StoryVid will defend and indemnify you against third-party claims that the final Deliverables, as delivered by StoryVid and used as authorized, infringe a valid U.S. copyright or trademark, and will pay resulting damages finally awarded, provided you: (a) promptly notify StoryVid, (b) allow StoryVid control of the defense and settlement, and (c) cooperate reasonably.

17.3 Exclusions. StoryVid has no indemnity obligation for claims arising from Client Materials, your modifications, your combination with non-StoryVid materials, your use outside authorized scope, or Third-Party Materials.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

18.1 No Consequential Damages. Neither party is liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost business, or loss of goodwill, even if advised of the possibility.

18.2 Liability Cap. Each party’s total liability for all claims arising out of or related to these Terms, the Services, or any Order Document is limited to the total amount paid by you to StoryVid in the twelve (12) months preceding the event giving rise to the claim.

18.3 Essential Basis. You acknowledge these limitations are a fundamental basis of the bargain.

19. FORCE MAJEURE

Neither party is liable for delays or failure to perform caused by events beyond reasonable control, including natural disasters, severe weather, government actions, war, terrorism, labor disputes, supply shortages, power or internet failures, pandemics, and third-party platform outages. If a force majeure event continues for more than thirty (30) days, either party may terminate the affected Order Document by written notice, and you will pay for work performed and non-cancelable costs incurred.

20. COMPLIANCE, EXPORT CONTROLS, SANCTIONS, AND ANTI-BRIBERY

You agree to comply with applicable laws, including U.S. export controls, OFAC sanctions, and anti-bribery laws including the FCPA and UK Bribery Act. You may not use the Services in violation of law or in restricted jurisdictions.

21. TERM, SUSPENSION, AND TERMINATION

21.1 Term. These Terms remain in effect while you use the Services.

21.2 Termination by You. You may stop using the Services at any time. Termination does not relieve payment obligations.

21.3 Termination by StoryVid. We may suspend or terminate your access to the Services for security reasons, suspected fraud, legal compliance, nonpayment, or Terms violations.

21.4 Survival. Sections that by their nature should survive will survive termination, including payment obligations, confidentiality, IP, indemnities, limitations of liability, dispute provisions, and portfolio license.

22. DISPUTE RESOLUTION, VENUE, AND GOVERNING LAW

22.1 Good-Faith Negotiation. The parties will attempt to resolve disputes through good-faith negotiations.

22.2 Mediation. If not resolved, the parties agree to non-binding mediation in Fayette County, Kentucky, unless another venue is required by law.

22.3 Courts and Venue. If unresolved, disputes will be brought exclusively in state or federal courts located in Fayette County, Kentucky, and each party consents to personal jurisdiction and venue there.

22.4 Governing Law. These Terms are governed by the laws of the Commonwealth of Kentucky, excluding conflict-of-law principles.

23. ELECTRONIC COMMUNICATIONS AND E-SIGN CONSENT

You consent to receive notices and communications electronically, including via email and postings on the Services. You agree electronic signatures and records are valid and enforceable to the fullest extent permitted by law.

24. NOTICES

Legal notices to StoryVid must be sent to notices@storyvid.com and are effective when acknowledged by StoryVid or, if no acknowledgment, when confirmed delivered by your email system without bounce. Notices to you may be sent to the email address associated with your account or included in the Services.

25. MISCELLANEOUS

25.1 Assignment. You may not assign these Terms without StoryVid’s written consent. StoryVid may assign in connection with a merger, acquisition, reorganization, or sale of assets.

25.2 Independent Contractors. The parties are independent contractors. No partnership, agency, or joint venture is created.

25.3 Severability. If any provision is held unenforceable, the remainder remains in effect.

25.4 Waiver. Failure to enforce a provision is not a waiver.

25.5 Entire Agreement. These Terms, the Privacy Policy, and applicable Order Documents form the entire agreement regarding the Services and the engagement.

26. CONTACT

StoryVid LLC
2520 Regency Rd STE 120,
Lexington, KY 40503
‍
notices@storyvid.com (legal)
support@storyvid.com (general)
billing@storyvid.com (billing)