Privacy Policy

StoryVid LLC ("StoryVid," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.storyvid.com), use our services, or interact with us.

Business Address:
2520 Regency Rd #120, Lexington, KY 40503, USA

Contact Information:
Email: dataprivacy@storyvid.com
Phone: +1 (859) 710-5047

1. Scope of This Policy

This Privacy Policy applies to:

• Website visitors
• Prospective clients and leads
• Clients and collaborators
• Business contacts and vendors

This Policy does not override any signed agreements (e.g., Production Agreements, SOWs, or DPAs).

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information you voluntarily provide, including:

• First and last name
• Email address
• Phone number
• Company name (if provided)
• Project details or inquiry information
• Files or documents (e.g., RFPs, uploads)
• Communication content (emails, messages, feedback)

2.2 Automatically Collected Information

When you use our website, we may automatically collect:

• IP address
• Browser and device type
• Pages visited and interactions (clicks, scrolls, session behavior)
• Referring URLs
• Cookie identifiers and tracking data
• Performance and diagnostic data

We use tools such as Hotjar to analyze user behavior, including session recordings and heatmaps.

2.3 Call and Communication Data

We may record phone calls for quality assurance, training, and documentation purposes.

• Call recordings are retained for up to 90 days, after which they are automatically deleted
• Where required by law, we provide notice and obtain consent prior to recording

2.4 Information from Third Parties

We may receive information from:

• CRM platforms (GoHighLevel / LeadConnector)
• Advertising and analytics providers (Google, Meta, LinkedIn)
• Referral or affiliate platforms
• Clients or collaborators

2.5 Payment Information

Payments are processed securely through Square.
We do not store full payment card details.

Please review Square’s Privacy Policy for details:
https://squareup.com/us/en/legal/general/privacy

3. How We Use Your Information

We use your information to:

• Provide and manage our services
• Respond to inquiries and manage projects
• Schedule meetings and send confirmations
• Communicate via email, phone, and SMS
• Send marketing communications (where permitted)
• Improve website performance and user experience
• Conduct analytics and advertising campaigns
• Prevent fraud and enhance security
• Comply with legal obligations

4. SMS Communications & Mobile Data

4.1 SMS Opt-In

By submitting a form on our website, you consent to receive SMS messages from StoryVid LLC related to:

• Project inquiries
• Appointment confirmations and reminders
• Project updates and communication
• (If applicable) marketing messages

Message and data rates may apply.
Message frequency may vary.
Consent is not a condition of purchase.

You may opt out at any time by replying STOP.

4.2 Mobile Information Sharing Statement

We do not share, sell, rent, or disclose mobile phone numbers or SMS consent data to third parties or affiliates for marketing or promotional purposes.

We may share phone numbers internally with authorized personnel strictly for communication related to services.

4.3 SMS Providers

We use platforms such as GoHighLevel and LeadConnector to send and manage communications.

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Ensure website functionality
• Analyze usage and performance
• Personalize content
• Deliver targeted advertisements

5.1 Types of Cookies We Use

• Necessary Cookies – Required for site functionality
• Analytics Cookies – Understand user behavior (e.g., Hotjar, Google Analytics)
• Functional Cookies – Remember preferences
• Advertising Cookies – Used for retargeting (Google Ads, Meta, LinkedIn, YouTube, Vimeo)

5.2 Cookie Consent

Where required, we will implement a cookie consent banner allowing users to:

• Accept or reject non-essential cookies
• Manage cookie preferences

You may also control cookies through your browser settings.

5.3 Advertising & Retargeting

We may use tracking technologies to:

• Build custom audiences
• Deliver retargeted ads across platforms

This may be considered “sharing” under certain privacy laws (see Section 10).

6. Data Retention

We retain personal information only as long as necessary to fulfill business and legal purposes, including:

• Maintaining client relationships
• Legal, accounting, and tax requirements
• Enforcing agreements

In many cases, data may be retained indefinitely unless deletion is requested, except where:

• Call recordings are deleted after 90 days
• Certain platform-based data is automatically deleted based on provider settings

You may request deletion at any time (see Section 9).

7. Data Sharing and Disclosure

We may share information with:

• Service providers (CRM, hosting, analytics, communications)
• Payment processors (Square)
• Advertising platforms (Google, Meta, LinkedIn)
• Internal team members and contractors (under confidentiality obligations)
• Legal or regulatory authorities when required

We do not sell personal information.

8. Data Security

We implement reasonable safeguards, including:

• Encryption in transit (HTTPS)
• Secure cloud storage providers
• Role-based access controls
• Two-factor authentication (2FA)
• Password-protected devices
• Platform-level access logging

Despite these measures, no system is completely secure.

9. Your Privacy Rights

Depending on your location (including under GDPR and CCPA/CPRA), you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent
• Request data portability

To exercise your rights, contact:
📧 dataprivacy@storyvid.com

We may verify your identity before processing requests.

10. Do Not Sell or Share My Personal Information

While we do not sell personal data, we may share certain data with advertising partners for retargeting.

Under applicable laws, you have the right to opt out of such sharing.

To opt out, you may:

• Adjust your cookie preferences
• Use browser privacy controls
• Contact us directly

11. International Data Transfers

We are based in the United States.

If we process data from individuals outside the U.S., we implement appropriate safeguards, including:

• Standard Contractual Clauses (SCCs)
• Use of reputable service providers with strong data protection measures

12. Children’s Privacy

Our services are not directed to individuals under 18.
We do not knowingly collect personal information from children without appropriate consent.

13. Third-Party Services

Our website may include links or integrations with third-party platforms (e.g., YouTube, Vimeo, Square).

We are not responsible for their privacy practices.

14. Policy Updates

We may update this Privacy Policy from time to time.

Updates will be reflected by the Effective Date at the top of this page.
We are not required to provide direct notice of changes.

15. Contact Us

If you have questions or requests regarding this Privacy Policy:

StoryVid LLC
2520 Regency Rd #120
Lexington, KY 40503, USA

Email: dataprivacy@storyvid.com
Phone: +1 (859) 710-5047

16. Legal Basis for Processing (GDPR)

Where applicable, we process personal data under the following legal bases:

• Consent
• Contractual necessity
• Legitimate business interests
• Legal obligations

17. California Privacy Rights (CCPA/CPRA)

California residents may:

• Request disclosure of collected data
• Request deletion
• Opt out of data sharing
• Not be discriminated against for exercising rights

Requests can be submitted via email.